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Operational Services

SIE ITSM
Overall product system Customer case Intelligent Assistant Intelligent Work Order Management Intelligent Operation Enhance user experience Intelligent operation and maintenance and process synergy enhancement Flexible configuration and SIE data empowerment
Overall product system

Multi channel access, flexible configuration of service processes, service catalogs, work order processes, unified control to improve service efficiency, deep 

integration of core processes such as service requests, events, issues, and changes through intelligent technology, support IT service digitization, improve 

service efficiency and quality, and achieve continuous optimization


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Overall product system Overall product system
Customer case
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Customer case Customer case
Intelligent Assistant

The intelligent assistant optimizes the service process through intelligent question-answering, automatic work order classification, intelligent dispatch, and knowledge recommendation, combined with data analysis, reducing labor costs and enhancing efficiency and user experience

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Intelligent Assistant Intelligent Assistant
Intelligent Work Order Management

By integrating processes, work order data, knowledge base, and intelligent dispatch through smart technology, we can quickly respond to and recover IT incidents, achieving one-stop service management









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Intelligent Work Order Management Intelligent Work Order Management
Intelligent Operation

Intelligent operation enables root cause analysis, solution generation, and visual control of service processes. Through multi-dimensional dashboards, it quantifies operational metrics, automatically generates summary reports, drives continuous service optimization, and enhances the value of the IT department









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Intelligent Operation Intelligent Operation
Enhance user experience

Multi-channel access (email/WeChat Work/DingTalk/Feishu and other platforms), covering mobile devices, PCs, Pads and other terminals, provides convenient services anytime and anywhere, creating an efficient and convenient digital service experience.







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Enhance user experience Enhance user experience
Intelligent operation and maintenance and process synergy enhancement

Based on the ITIL standard, tools such as work order automation, intelligent dispatch, and change calendars are built to achieve full-process linkage of events/issues/changes. By leveraging knowledge recommendation and collaboration optimization, operation and maintenance efficiency is improved, and costs are reduced.







Learn moreIntelligent operation and maintenance and process synergy enhancementIntelligent operation and maintenance and process synergy enhancement
Intelligent operation and maintenance and process synergy enhancement Intelligent operation and maintenance and process synergy enhancement
Flexible configuration and SIE data empowerment

The platform provides model extension and visual form design, enabling flexible customization of functions. Combined with multi-dimensional real-time data analysis, it quantifies IT service efficiency, drives assessment optimization and refined management, and ultimately enhances service value







Learn moreFlexible configuration and SIE data empowermentFlexible configuration and SIE data empowerment
Flexible configuration and SIE data empowerment Flexible configuration and SIE data empowerment
Pan-ERP business on-site operation and maintenance

Focusing on the full cycle guarantee of enterprise digitalization, providing IT operation and maintenance system consulting, application operation and maintenance, business process diagnosis and optimization, and standardized application scenario implementation services, covering multiple fields of technical support and resource outsourcing, relying on professional teams and industry practices to achieve efficient system operation, demand response, and process optimization

Pan-ERP business remote operation and maintenance
Remote operation and maintenance service

Provide application operation and maintenance, database operation and maintenance, and desktop operation and maintenance services to ensure the stable operation of IT systems 24/7, respond quickly and resolve faults, and guarantee business continuity







Performance optimization special project

By applying system optimization, automated operation and maintenance tools, and intelligent monitoring, we can enhance resource allocation efficiency, optimize performance, reduce operation and maintenance costs, and support the digital transformation of enterprises







Business expansion support

Provide application promotion, training, migration/upgrading, and cloud migration operation and maintenance services to assist enterprises in expanding their business capabilities, facilitate a smooth transition of systems to new environments, and enhance user experience and satisfaction







Overall product system

Leveraging a multi-tiered operation and maintenance service architecture, integrating the exquisite comprehensive strength of multi-application operation and maintenance, relying on the cutting-edge technology empowerment of the intelligent operation and maintenance service platform, and intelligent operations, we help enterprises achieve cost reduction and efficiency enhancement, agile service response support, and build a "zero-touch" efficient operation and maintenance system. This ensures the continuous stability and adaptability of applications to business expansion, facilitating the digital transformation and intelligent operations of enterprises.


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Optimize operation and maintenance costs

By standardizing the remote operation and maintenance system, we help customers significantly reduce operation and maintenance costs, while also reducing personnel training investment and stabilizing the operation and maintenance team





Ensure business continuity

Ensure the long-term stable operation of customer application systems, provide 7×24-hour uninterrupted support, and guarantee business continuity





Agile Service Model

Provide flexible operation and maintenance service processes, capable of being customized and matched according to customer needs, to meet the operation and maintenance requirements of different enterprises





Multi-product service

Leveraging a comprehensive operation and maintenance service system, as well as capabilities in multiple business domains, products, and applications, SIE provides one-stop integrated operation and maintenance services, ensuring the stable operation of systems in all aspects





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Company Name：SIE INTERNATIONAL TECHNOLOGY CO., LIMITED
Global Headquarters：45th Floor, Guangsheng International Building, 17 Zhujiang West Road, Tianhe District, Guangzhou
International Headquarters：Unit 605, Building 12W, Hong Kong Science Park, Shatin, New Territories, Hong Kong
Service Hotline：400 968 5633
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