EN
CN JP
SIE ITSM
Intelligent Operation and Maintenance Platform SIE ITSM
SIE ITSM intelligent operation and maintenance platform integrates AI technology to provide full-process management of events, changes, and issues, as well as service desk management. It achieves work order automation through intelligent ticket submission, response, operation and maintenance intelligent agent, and dispatch, reducing costs and enhancing IT service efficiency and satisfaction, thereby establishing a digital operation and maintenance paradigm
Core business scenario
Intelligent Assistant

The intelligent assistant optimizes the service process through intelligent question-answering, automatic work order classification, intelligent dispatch, and knowledge recommendation, combined with data analysis, reducing labor costs and enhancing efficiency and user experience

Intelligent Assistant
Intelligent Assistant
Intelligent Work Order Management

By integrating processes, work order data, knowledge base, and intelligent dispatch through smart technology, we can quickly respond to and recover IT incidents, achieving one-stop service management









Intelligent Work Order Management
Intelligent Work Order Management
Intelligent Operation

Intelligent operation enables root cause analysis, solution generation, and visual control of service processes. Through multi-dimensional dashboards, it quantifies operational metrics, automatically generates summary reports, drives continuous service optimization, and enhances the value of the IT department









Intelligent Operation
Intelligent Operation
Product blueprint

Multi channel access, flexible configuration of service processes, service catalogs, work order processes, unified control to improve service efficiency, deep 

integration of core processes such as service requests, events, issues, and changes through intelligent technology, support IT service digitization, improve 

service efficiency and quality, and achieve continuous optimization


image.png

Core functions
Enhance user experience

Multi-channel access (email/WeChat Work/DingTalk/Feishu and other platforms), covering mobile devices, PCs, Pads and other terminals, provides convenient services anytime and anywhere, creating an efficient and convenient digital service experience.







Intelligent operation and maintenance and process synergy enhancement

Based on the ITIL standard, tools such as work order automation, intelligent dispatch, and change calendars are built to achieve full-process linkage of events/issues/changes. By leveraging knowledge recommendation and collaboration optimization, operation and maintenance efficiency is improved, and costs are reduced.







Flexible configuration and SIE data empowerment

The platform provides model extension and visual form design, enabling flexible customization of functions. Combined with multi-dimensional real-time data analysis, it quantifies IT service efficiency, drives assessment optimization and refined management, and ultimately enhances service value







SIE INTERNATIONAL TECHNOLOGY CO., LIMITED
Official Account
Official Account
About SIE
Company profile SIE Global Join us
Friendly link
SIE Japan SIE Jing Tong SIE Hong Kong SIE EPMvenus SIE International SIE Consultation Emay software SlE Digital and Finance
More recommendations
Customer case Investor Relation Company Dynamics
Contact Us
Company Name：SIE INTERNATIONAL TECHNOLOGY CO., LIMITED
Global Headquarters：45th Floor, Guangsheng International Building, 17 Zhujiang West Road, Tianhe District, Guangzhou
International Headquarters：Unit 605, Building 12W, Hong Kong Science Park, Shatin, New Territories, Hong Kong
Service Hotline：400 968 5633
Headquarters Front Desk：020-38878880
Copyright ® 2025 SIE All Rights Reserved. sie    
sidebarlogo
Contact UsContact Us
Contact NumberContact Number
Service Hotline
400 968 5633
Official AccountOfficial Account
Official Account
Back to topBack to top
CloseClose
Business ConsultingClose
*
*
*
*
*