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SIE-CSS
赛意智慧营销售后产品
SIE-CSS售后产品提供对企业售后服务全流程精细化、自动化、智能化的管理平台,提高服务运营的效率,降低成本,提高客户满意度。通过产品标准化实施及制定服务,满足不同行业售后服务需求。
Platform Introduction

Establish a marketing platform for customers in industries such as home appliances and home building materials, providing multi-terminal marketing applications, connecting the end-to-end transaction chain from planning to settlement, enhancing operational efficiency, and simultaneously empowering businesses from brand owners to channel partners, improving downstream capabilities and enhancing corporate marketing efficiency

Product blueprint

The SIE omni channel marketing platform builds an omni channel marketing platform for customers in industries such as home appliances, home building materials, fast-moving consumer goods, and new energy, providing multi platform marketing applications for brand owners and channel merchants at all levels. This platform achieves end-to-end transaction chain collaboration from planning to settlement, improving operational efficiency, and enhancing downstream operational capabilities through top-down business empowerment. The omnichannel marketing middle platform integrates front-end, middle, and back-end functions, providing multi platform support such as PC and mobile for different business roles inside and outside the enterprise, helping enterprises optimize marketing and operational efficiency


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Core functions
Service as one enhances the experience

Support customers to switch freely across channels

Ensure consistency in brand, promotion, and service standards

Data-driven precision marketing

Global data fusion Accurate identification of real needs

Build an intelligent analysis and decision-making system based on member personas


Centralized management to reduce costs and increase efficiency

Centralized management of inventory, orders, and members

Automatically process cross-channel orders, logistics, and customer service


Integrate resources, respond quickly

Omnichannel data interconnection, flexible adjustment of marketing strategies

Integrate resources and build an ecosystem


Long-term customer value exploration

Full lifecycle management, cultivating high-value users

Cross-channel data interoperability to maximize member value


Customer cases
Platform Introduction

The LTC information system integrates marketing, sales, delivery, and financial processes across the entire chain, empowering enterprises in three dimensions: strategically, it builds an agile ecosystem, shortening the order cycle by 50% and increasing customer repurchase rate by 30%; operationally, it relies on generative AI to analyze demands in real time, intelligently matches resources and predicts 90% of contract risks, reducing bad debt rate by 78%; technically, it integrates blockchain certification and IoT automatic triggering services, driving derivative revenue growth by 35% and reducing long-tail costs by 70%. It has now become the digital core engine for enterprises to cope with market fluctuations and achieve profit leaps.

Core business scenario
Intelligent lead generation and precision marketing

The system captures public bidding, social media, and customer behavior data from the entire network in real-time, constructs dynamic customer personas through generative AI, and automatically generates personalized marketing plans. For example, new energy photovoltaic enterprises utilize AI to analyze procurement data such as components and inverters, identify high-potential customers, and push customized product combinations, resulting in a 40% increase in lead conversion rate




Intelligent lead generation and precision marketing
Intelligent lead generation and precision marketing
End-to-end contract automation management

From electronic signature, clause compliance review to performance monitoring, the entire process is automated. A multinational engineering enterprise has achieved automatic correlation between contract terms and delivery progress through the LTC system. When there is a project delay, the system instantly triggers the calculation of liquidated damages and synchronizes with the legal department, resulting in an 80% increase in dispute resolution efficiency




End-to-end contract automation management
End-to-end contract automation management
Dynamic pricing and financial automated reconciliation

By integrating market supply and demand, customer credit, and historical transaction data, the system generates optimal pricing strategies in real time. A chemical enterprise achieved an 18% increase in profit margin during the period of raw material price fluctuations through the LTC dynamic pricing module; meanwhile, RPA automatically matched order, logistics, and invoice data, resulting in zero reconciliation error rate




Dynamic pricing and financial automated reconciliation
Dynamic pricing and financial automated reconciliation
Collaborative optimization of delivery and service

After product delivery, the system monitors the equipment operating status in real-time through IoT sensors, automatically triggers maintenance work orders, and matches the optimal service resources. A new energy vehicle enterprise utilizes the LTC system to achieve charging pile fault prediction, reducing service response time from 48 hours to 2 hours, and improving customer satisfaction by 35%




Collaborative optimization of delivery and service
Collaborative optimization of delivery and service
Intelligent supply chain collaboration and inventory forecasting

Monitor various nodes of the supply chain in real-time (such as raw material inventory, logistics transportation, and production line load), and predict future demand by combining historical data and market trends. A multinational retail group utilizes LTC's digital twin module to construct a virtual mirror image of the supply chain, predict the impact of the Southeast Asian rainy season on logistics in advance, dynamically adjust inventory distribution, and reduce the out-of-stock rate by 42%




Intelligent supply chain collaboration and inventory forecasting
Intelligent supply chain collaboration and inventory forecasting
Product blueprint

As the core engine of enterprise digital transformation, the LTC information system empowers enterprises from three dimensions: strategy, operation, and technology, by integrating marketing, sales, delivery, and financial processes across the entire chain. Strategically, it builds an agile ecosystem, shortening the order cycle by 50% and increasing the customer repurchase rate by 30%. In operation, it utilizes generative AI to analyze demands in real time, intelligently match resources, predict 90% of contract risks, and reduce the bad debt rate by 78%. Technologically, it integrates blockchain certification and IoT automatic triggering services, driving a 35% increase in derivative income and reducing long-tail costs by 70%, thus becoming the digital core engine for enterprises to cope with market fluctuations and achieve profit leaps



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Application value
AI Dynamic Customer Portrait and Ultra-Personalized Marketing

A photovoltaic enterprise provides solutions for the Yangtze River Delta manufacturing cluster. By analyzing the historical electricity consumption curve (peak-to-valley ratio, seasonal fluctuation) of the enterprise through AI, and combining roof load-bearing capacity and shadow simulation, it recommends the optimal module arrangement scheme (such as the proportion of bifacial modules and energy storage ratio)


Intelligent dynamic pricing and profit optimization

A chemical industry giant has implemented the LTC dynamic pricing module. During periods of significant fluctuations in raw material prices, the system refreshes the optimal pricing strategies for over 50,000 global customers every 15 minutes, balancing market share and profits. Through predictive price adjustments, the gross profit margin has increased by 18% in a single quarter, while also avoiding the loss of orders worth 120 million yuan due to pricing delays


Strategic Decision Simulation Table

A medium-sized machining enterprise dynamically simulates aluminum price fluctuations through an integrated business-finance simulation sandbox, real-time deduces strategies linking procurement price locking, production scheduling, and customer payment terms, and balances cash flow and gross profit margin with the support of AI prediction. This has achieved a 64% reduction in the impact of raw material cost fluctuations on profits, zero cash flow disruption risk throughout the year, and a stable net profit margin above 8.2%


Project Management Interaction

A new energy enterprise reduced the project delay rate by 25% through real-time progress monitoring and risk warning modules; a financial technology company, relying on its data cockpit function, optimized resource allocation decisions, and drove a 18% increase in project profitability


Customer cases
Platform Introduction

SIE-CSS after-sales products provide a refined, automated, and intelligent management platform for the entire process of enterprise after-sales service, improving service operation efficiency, reducing costs, and enhancing customer satisfaction. By implementing product standardization and developing services, we meet the after-sales service needs of different industries.

Product blueprint

SIE-CSS After-sales Service Product provides enterprises with a refined, automated, and intelligent management platform for the entire after-sales service process. By implementing product standardization and offering customized services, it meets the needs of different industries, enhancing service operation efficiency, reducing costs, and improving customer satisfaction. This product integrates front-end, mid-tier, and back-end functionalities, offering multi-platform support for various business roles both internally and externally, including PC and mobile terminals, to achieve efficient management and intelligent operation throughout the entire after-sales service process

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Core functions
Service Whole Process Management

Full-Scenario Service Process Management


E-commerce and Call System Integration

SIE One-stop Customer Service Experience

Spare Parts Inventory Management

Spare Parts Full-Process Management

Business Integration

Business Financial Data Automation

Customer cases
Platform Introduction

Refining and chemical e-commerce products primarily refer to the mode in which petrochemical enterprises achieve online trading of bulk commodities through digital platforms, mainly serving the B2B market. Relying on information platforms, they integrate bulk commodity trading, logistics, and data services to enhance transaction efficiency and promote efficient collaboration within the industry chain.

Product blueprint

SIE's refining and chemical e-commerce solution utilizes SIE's proprietary SAAF6.0 supply chain platform, offering mobile and mini-program applications to assist enterprises in achieving integrated marketing and financial management

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Core functions
Diversified marketing

Different sales policies can be customized for different customers through the system, with flexible sales policies and pricing strategies set up. At the same time, internet technology can be utilized to empower traditional marketing. Products incorporate various marketing activities such as auctions, flash sales, referrals, lucky draws, and member malls, increasing customer loyalty.

Precise control

The system is set up with multi-dimensional quota management and price maintenance methods to precisely control the price and sales inventory data of each order. At the same time, through the information system, data accumulation is achieved, forming marketing data assets to provide auxiliary basis for decision-making.

Efficiency improvement

The marketing process is fully digitized and automated, from generating orders based on purchasing needs to loading, settlement, reconciliation, and refunds, enabling customers to enjoy quick and self-service online. This reduces transactional work and communication costs, liberates business personnel, and enhances the efficiency of the marketing process.

Brand promotion

Through a variety of marketing means and methods, we establish a good corporate image for our clients, utilize internet channels for enterprise and product promotion, and facilitate brand building.

Customer cases
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